C-Store Thrive

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Illustrated smiling store worker in red shirt and green apron stacking orange blocks while surrounded by shelved products in convenience store.

workplace culture

Building Something Better: How Store Culture Starts with Every Employee

When Gabriela Restrepo started her first shift at Survival Stop, the atmosphere hit her like a brick wall. Employees barely spoke to each other, customers were treated like interruptions, and everyone seemed to be counting minutes until quitting time.

Illustrated store worker in red shirt and apron holding clipboard with thought bubbles showing question mark, chart, and list icons above shelved products.

Category Management

Making Sense of the Mess: How Smart Category Definitions Transform Your Store

When Ezra Thompson started working at Survival Stop, the store's organization made absolutely no sense to him. Gum sat next to motor oil, energy bars were scattered across three different sections, and customers constantly asked where to find items.

Male store owner in light blue dress shirt using tablet device while standing in convenience store aisle with shelved products behind him.

independent owner

Software That Actually Works: The Independent Owner's Guide to Inventory Management Features

When Frank Delacroix decided to upgrade from his handwritten inventory logs to actual software, he was overwhelmed by the choices. Every vendor promised their system would "revolutionize" his operation, but all Frank wanted was help.

Male district manager in light blue dress shirt holding clipboard while thoughtfully assessing convenience store aisle with stocked shelves.

district manager

Building Better from the Ground Up: The District Manager's Guide to Continuous Improvement Culture

When Rachel Martinez first became district manager for twelve Survival Stop locations, she thought her job was catching problems and fixing them. Store managers would call with issues; she'd swoop in with solutions, rinse, and repeat.

Frustrated convenience store manager handling multiple tasks

convenience-store

Convenience Store Resources: A Practical Guide to Growing in the Industry

After spending 27 years in the convenience store industry, I’ve learned a thing or two about the challenges and opportunities it offers. My primary focus is to share training content and helpful materials that support individuals like you on your journey to growth and success.

Selecting Spanish language for captions

caption translation

How to Translate Captions to Your Preferred Language for Better Learning

0:00 /4:45 1× Hi, I’m Mike Hernandez, and today I want to share an incredibly useful feature that can enhance your learning experience no matter where you live or what language you prefer. If you’ve ever struggled with video content not being available in your native

Male store manager in navy polo shirt holding tablet while examining products on convenience store shelf during inventory check.

Turning Shelf Zombies Into Cash: The Manager's Guide to Dead Inventory Revival

Kevin Walsh stared at the three cases of pomegranate energy drinks that had been sitting in his Survival Stop's back room for six months. At $4.99 each, those 72 cans represented nearly $360 in tied-up cash—money that could've been invested in products customers actually wanted.

Smiling male assistant manager in blue shirt standing in convenience store aisle with stocked shelves of products visible in background.

Assistant Manager

Stock Smart: The Assistant Manager's Guide to Inventory That Actually Works

When Jake Morrison became assistant manager at Survival Stop, he thought inventory management meant keeping shelves full. Boy, was he wrong! His first week, they ran out of energy drinks during morning rush and had expired yogurt in the cooler.

Smiling female cashier in green polo shirt handing receipt to male customer at convenience store register with beverage coolers in background.

Sales Associate

Beyond the Register: Turning Every Customer Into Your Store's Best Friend

Tommy Rodriguez never thought he'd become the kind of cashier customers actually looked forward to seeing. When he started at Survival Stop six months ago, his manager told him to "just ring people up and keep the line moving." Pretty simple stuff, right?

Store owner in apron with arms crossed standing confidently outside his grocery store with 'OPEN' neon sign and cold drinks display visible in window.

Paid-members only

independent owner

Small-Scale, Big Impact: Reimagining the Neighborhood Convenience Store

Professional district manager in business suit standing confidently outside two convenience stores, representing multi-location leadership and systematic management approach.

Paid-members only

District Management

The District Manager's Identity Crisis: Why Managing Multiple Stores Isn't About Being in More Places

Store employee in blue vest carefully restocking snack shelves, demonstrating strategic inventory management and peak hour preparation in convenience store aisle.

Paid-members only

The Peak Hour Profit Killer: How Smart Convenience Store Managers Turn Empty Shelves Into Competitive Gold

Stressed convenience store manager in green polo holding his head while working on accounting ledger, surrounded by cash, calculator, and laptop, illustrating financial complexity.

Store Accounting

Cash vs. Accrual: Making Sense of Store Accounting Without the Headache

When Maria started working as an assistant manager at Survival Stop, she thought accounting was just about counting the money in the register at the end of each shift. Boy, was she wrong! During her first month-end meeting, the owner started throwing around terms like "accrual basis."

Confident assistant manager in blue apron holding clipboard and laptop in convenience store aisle, demonstrating dual business management of customer experience and team development.

Paid-members only

Assistant Manager

The Assistant Manager's Hidden Superpower: Why You're Actually Running Two Businesses at Once

Store employee in red shirt and blue apron explaining situation to customer near empty shelves, demonstrating professional customer service during stock shortage challenges.

Sales Associate

The Frustrated Customer Whisperer: How to Turn Empty Shelves Into Customer Loyalty Gold

Stressed convenience store employee holding his head in frustration at the checkout counter, surrounded by products and a POS system, illustrating training-related workplace challenges.

Paid-members only

The Training Tax: How Undertrained Staff Costs You Customers and Cash

Illustration of a stressed manager holding his head as dominoes labeled 'poor delegation' fall, symbolizing how management failures cascade through multi-unit retail operations.

Paid-members only

district manager

The Domino Effect: When Poor Delegation and Communication Crush Multi-Unit Performance

Chaotic convenience store stockroom with canned goods and products scattered on the floor, illustrating poor inventory management that leads to profit losses and operational inefficiency.

Paid-members only

The Invisible Profit Killer: How Poor Inventory Management Bleeds Your Store Dry

Stylized illustration of a convenience store checkout counter with colorful snack displays and impulse items, showing a customer making a purchase in the high-profit 'golden zone'.

Ka-Ching at the Counter: Maximizing Impulse Buys in the Golden Zone

The customer approaches the checkout counter, wallet already in hand, mind made up about their purchases. Or so they think. Then their eyes catch sight of those perfectly positioned beef jerky sticks. Into the basket it goes—an unplanned purchase that just boosted the store's transaction by 35%.

Confident retail manager with a warm smile standing in front of his diverse, enthusiastic team, exemplifying positive workplace culture and motivated leadership.

Paid-members only

Assistant Manager

The Motivation-Money Connection: How Your Team's Energy Directly Impacts Your Store's Bottom Line

Stylized illustration of a convenience store checkout with empty shelves, a cash register with downward dollar sign, and 'OUT OF STOCK' sign, showing financial impact.

Sales Associate

Empty Shelves, Empty Registers: The Real Cost of Out-of-Stock Items

Experienced convenience store owner analyzing business performance reports and sales charts at his counter, with store shelves stocked with merchandise visible in the background.

Paid-members only

independent owner

Business Performance Review: Your Convenience Store's Complete Health Check

Paid-members only

district manager

Performance Review: Your Ticket to Operations Manager

Paid-members only

Charting Your Course from Store to District Manager

A diverse team of convenience store employees in light blue uniform shirts gathered around a table for a meeting.

Human Resources

Aligning HR Strategy with Store Business Goals in C-Stores

When Sarah took over HR for a 47-store convenience chain three years ago, the first question the CEO asked her wasn't about turnover metrics or hiring strategies. He leaned back in his chair and said, "Tell me how you're going to help us sell more coffee."